Enterprise Integration Toolkit

Assure that leadership continues throughout production and support phase.

Drive toward continuous improvement and organization transformation by maintaining leadership support and involvement

Follow up with the different levels in the organization to determine if the goals and objectives have been met and if the users are satisfied. This activity should be coordinated with post implementation measuring against the business case and proactively identify areas that need to be addressed. This activity may also identify end users that may require additional training.

Monitor effectiveness of the new organization and adjust roles and resources as necessary. Plan for future organization impact as a result of rollouts and new functionality being implemented.

Assure an adequate state of readiness exists in all areas (users trained, new organization structure, support desk, desktop environment, ....) exist prior to system turn-on.

As change continues post system introduction continue to work change issue to assure continuous system acceptance and organization transformation

Conduct additional end user training as described for Post Go-live in the training plan, as well as follow-on training to address needs as identified by training effectiveness assessments and end user support needs. A job-ready (re)qualification will help ensure the needed skills were gained by the end user.

Provide on-going training for end users to cover employee turnover. Provide delta training for system upgrades. Continued skills development to move end users from apprentices to journey-men, to masters.