Enterprise Integration Toolkit

Determine what key items will need to be in place (high-level view) for successful introduction of envisioned new capability and how they will be measured.

Conduct an initial assessment of organization as it relates to readiness and conduct gap analysis to key readiness items.

As a result of doing the initial organizational readiness assessment, identify those individuals who are influential in the organization and are not "on board" with the program. Establish a plan to address both illegitimate and legitimate issues that are raised.

Based upon assessment results and gaps identified during the Initiation phase, include scope readiness areas for inclusion in the Systems Integrator contract.

Expose the organization to the new processes via conference room pilots and process scenario walk-throughs. Use output and reactions to focus on key readiness areas. Engage all levels of the organization as appropriate throughout the implementation.

Measure and assess the organization and ensure buy-in, change acceptance, and other readiness factors. Implement a continuous readiness assessment process, with appropriate interventions, to assure the best state of readiness across the organization at system introduction.

Report status (scorecard — red, yellow, green) to change management leadership and steering committee on a regular basis.

Assure an adequate state of readiness exists in all areas (users trained, new organization structure, support desk, desktop environment, etc.) prior to launching the system.

As change continues post system introduction continue to work change issues to assure continuous system acceptance and organizational transformation.