Post Go-Live | Ongoing Production Support
Provide ongoing operational support to ensure system performs consistently. Monitor continued effectiveness of operations, training, and benefits realization.
| Step | Tools | |
|---|---|---|
| Ongoing | Monitor effectiveness of training
4 Monitor issue logs, measure against plan, follow up with power users and end users. Discuss and address issues and concerns. |
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| Ongoing | Monitor user acceptance
4 Conduct surveys and facilitate open discussions and measure against. Address issues and concerns. |
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| Ongoing | Monitor service levels
4 Analyze help desk statistics to assure adequate service level is being achieved and address if necessary. |
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| Ongoing | Monitor system
4 Review technical issues, perform system monitoring and establish plan to address all concerns. Engage third party for periodic reviews. |
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| Ongoing | Business Case measure
4
Assess usage and results of new system. Analyze results against project goals and anticipated benefits outlined in the AV-1, Overview and Summary, system performance characteristics detailed in the SV-7, Systems Performance Parameters Matrix, and the migration strategy in the SV-8, Systems Evolution Plan. |
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| Ongoing | Technical Upgrade
4 Use SV-8, Systems Evolution Plan, TV-1, Technical Standards Profile, and TV-2 Technical Standards Forecast, to develop or update SV-9, Systems Technology Forecast. Assess technical upgrades as available and assure they are planned and performed appropriately. |
End User Education and Training: Concept of Operations (CONOPS)
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