Post Go-Live | Project Close
Validate that project achieves projected benefits, capture lessons learned, and release project resources.
| Step | Tools | |
|---|---|---|
| 1 | Business Case measure
4 Assess usage and results of new system. Analyze results against project goals and anticipated benefits. |
|
| 2 | Assess user acceptance
4 Review issues logged, survey power users and end users, and discuss concerns. Establish plans to do follow-up training, documentation, and process changes to address issues and concerns. |
|
| 3 | Assess system
4 Review technical issues, perform system monitoring, and establish plan to address all concerns. |
|
| 4 | Final Project Review
4 Review user acceptance and system assessment results to date and plans to address concerns with Steering Committee. Secure approval to close the project. |
|
| 5 | Continuous Process Improvement
5 Review business processes and user issues; update the system configuration for all approved changes/improvements. Engage third party for periodic reviews. |
|
| 6 | Close project
4 Roll-off consultants and close out current phase of the project. |
Cost Benefit Analysis: Post Implementation Review Analysis (Sample)
Usage and Feedback Questionnaire (Sample)
Process for Gathering and Reporting Lessons LearnedDo you have a question about the EI Toolkit? Contact us!