Validate that project achieves projected benefits, capture lessons learned, and release project resources.
| Step | Tools | |
|---|---|---|
| 1 | Business Case measure
4 Assess usage and results of new system. Analyze results against project goals and anticipated benefits |
|
| 2 | Assess user acceptance
4 Review issues logged, survey power users and end users, discuss concerns and establish plans to do follow up training, documentation and process changes to address issues and concerns. |
|
| 3 | Assess system
4 Review technical issues, perform system monitoring and establish plan to address all concerns |
|
| 4 | Final Project Review
4 Review results to date and plans established as a result of assessing user acceptance and the system with Steering Committee and secure approval to close the project |
|
| 5 | Close project
4 Roll-off consultants and close out current phase of the project |
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Usage and Feedback Sample Questionnaire
Process for gathering and reporting lessons learned